There is nothing more critical to your survival as a business than the customer service skills of your employees. Those business owners that do not properly train every one of their employees with regard to this crucial skill will find themselves without a business in a rather short period of time. The most effective way […]

All of the SEO marketing and social media marketing you do to drive traffic will not do you any good if your customer service is dropping the ball. All of the expense and hard work that has gone in to building your company can quickly go off the rails if your customer service is unable […]

There are few more important concerns for today’s business than customer service. It is so fiercely competitive out there that how you, and your staff, treat a client or customer may very well tip the balance in your quest to survive and thrive. Customer retention is so vital to your survival that there is an […]